The Bramble Company

Terms & Conditions

Our Products

Craftsmanship & Materials

Bramble primarily crafts its pieces from solid hardwoods, with additional materials used when needed for stability. We predominantly work with mahogany and reclaimed teak. Products are meticulously handcrafted and finished in our privately-owned factory in Indonesia.

One-Of-A-Kind Craftsmanship

Each Bramble piece is handcrafted and finished using natural materials, resulting in subtle variations and imperfections that enhance its character. These unique details, including natural wood patina and finish variations, are not only expected but cherished by our customers, adding to the individuality and charm of every piece.

Customization Made Easy

Bramble provides exceptional custom finishing options, allowing you to personalize your piece. Slight variations are natural due to our meticulous hand-finishing process, ensuring each piece is truly unique. Individual finish samples and custom finish color boxes are available to order online. Bramble does not offer COM.

Made For Residential Use

Our furniture is crafted for residential settings. While many customers incorporate our pieces into commercial projects, please note that we do not provide a warranty for commercial use.

Indoor Use Recommended

Unless explicitly labeled for outdoor use, our products are intended for indoor use only. Outdoor exposure will void the warranty.

Care and Maintenance

Bramble prides itself on its quality. If cared for appropriately, our furniture will last a lifetime. Below are steps you can take to minimize damage to surfaces:

• Always use coasters and placemats on any surface a glass could be placed.

 • Spills should be wiped up immediately.

• Keep furniture out of direct sunlight as it may bleach finishes and cause movement in panels and tops.

Most of our items can be cleaned with a damp cotton cloth. We also recommend cleaning with Murphy’s oil wood soap. For further care instructions, please visit our website.

Your Bramble Account

Wholesale Pricing

We offer our Design Trade Customers- wholesale pricing with no opening order minimums for non-custom items.

• There is no minimum purchase for quick ship orders. Freight charges are based on a $1,000 minimum wholesale pricing.
• Custom and custom express orders require a minimum purchase of $1,000.
• Designers qualify for a 20% volume discount on wholesale pricing on individual orders over $5,000.

Stocking Dealer Program

Stocking Dealers with brick-and-mortar storefronts receive exclusive pricing at 20% below wholesale. To qualify, an initial showroom display order of $5,000 is required, with a minimum annual spend of $20,000 to maintain.

Accounts that do not meet the annual spend requirement will forfeit territorial distribution rights. Inactive accounts (12+ months) will revert to standard wholesale pricing and must meet the minimum opening order and annual sales volume to regain Stocking Dealer status.

To protect our existing partners, we work closely with our local Sales Representatives to prevent distribution overlaps in your area. Any changes to current distribution will be communicated by your local sales representative.

Container Program Benefits

Container customers receive our highest discounts with no minimum Individual SKU requirements. For full details on the advantages of purchasing containers from Bramble, please see the website.

• First-time container orders require a non-refundable $2,500 deposit payable by check or wire only.
• Container customers enjoy a 30% discount wholesale pricing on less-than-container orders each qualifying year.
• Please review the notes below for policies on cancellations and order modifications.

Ordering Bramble Furniture

Bramble Offers 3 Ways to Order

1. Quick Ship
   Our best-selling items in select finishes are stocked in our NC warehouse. Sold in the finish as shown in catalog and online.
2. Custom Express
   Offers the ability to customize Bramble’s Quick Ship Products with a lead time of 12-14 weeks to our US warehouse.
   
   *Consult Bramble’s website for individual SKU finish options
3. Custom –All 1000+ Items - Any Item, Any Finish with a lead time of 20-24 weeks to our US warehouse. See 2025 Custom Catalog or website.

 Direct containers have a lead time of 24-28 weeks.

Our website is the most convenient way to place orders as it allows you to easily customize items and view current finishes. You can also submit your order directly to your Sales Representative or you can email the order to cs@brambleco.com.

Order Confirmation

Once you have placed an order, you will receive a confirmation email detailing items, pricing, and availability. Please check your confirmation for accuracy. Any modifications or changes must be sent in writing immediately.

Change and Cancellation Policy

Bramble’s Custom Program builds each piece to order. When a customer orders a container or custom order, we allocate production resources and procure materials specifically for that order.

To accommodate changes, customers have 72 hours from the order date to modify a container or custom order and four weeks to cancel.  Quick Ship and Custom Express Orders are non-cancellable once confirmed. A 15% restocking fee applies to all canceled orders. Bramble does not offer returns due to buyers’ remorse.

Pricing

We strive to keep prices low but may need to adjust due to factors beyond our control, such as tariffs, material, and labor costs. Any increases will be minimized and reflected on our website. Prices are subject to change without notice, and customers may cancel their order at confirmation if updated pricing is not approved.

Pricing Surcharges

A surcharge may be added to new or existing orders to help cover significant increases in international freight costs, tariff fees, or related import expenses.

Terms and Methods of Payment

Container Purchases

We require a $2,500 deposit on all first-time container transactions paid by check or wire transfer only. Deposits are non-refundable.  For all “prepay” accounts, we will invoice two weeks after the container has left our factory. The invoice must be paid before delivery. Freight will be paid through the freight forwarder.

Custom Orders

New customers’ initial custom orders require a 25% deposit paid by check or with a credit card. Deposits are non-refundable.

Credit Cards

We accept all major credits cards including VISA, MasterCard, Discover and American Express. Credit card payments will be accepted for container payments with an additional 3% fee.

Bramble does not accept cards from third parties or clients under any circumstances.

Payments by Check

Bramble accepts checks for both prepay and Net 30 invoice payments. A $25 fee will be billed for all returned checks. We do not redeposit returned checks.

Wire Transfers and ACH

Please contact us if you prefer to use this method of payment and we will provide the necessary routing information.

Net 30 Terms

All opening orders require prepayment. Approval to extend terms are based upon individual company credit checks and references.

Net 30 payments are due 30 days after receipt of the product. Failure to submit payments on time could result in the loss of your extended term arrangement.

We reserve the right to switch late payers back to pre-payment and to cancel all in-house orders. Orders from delinquent accounts will not be accepted, and in-house orders will be canceled. Once the account is in good standing, orders should be resubmitted with credit card information. We will not ship to accounts which are past due under any circumstances.

Shipping and Delivery

Carriers

Bramble partners with specialist furniture carriers serving the U.S. and Canada for all less than container orders. Freight charges are based on our Wholesale price list before discounts and are billed on the main invoice when using our carriers. Freight is non-refundable. Current rates are available on our website.

If using your own carrier, we can provide estimated weights and volume, also available under the “Specification” section on our website. Your carrier must schedule pickup 24-48 hours in advance. Bramble does not offer palletization of their products and is not responsible for any damages incurred during a third-party transport.

Truckload Rates

We will provide special quotes for truckload rates upon request. Should you book your own carrier for truckloads, it is essential that your carrier is able to carry furniture and have pads and straps available. An additional loading fee may be applicable, should the carrier not have appropriate labor.

Will Call

Customers can arrange their own pick-up by their preferred carrier directly from our NC Warehouses. We require a minimum of three full working days to pull orders of 3-4 items and up to 5 days for larger orders. Due to the large number of daily pickups from our facility, we do our best, but cannot be responsible for driver’s waiting times.

Drop Shipping

Bramble does not offer Drop Shipping directly to your customers. Should a dealer deliver directly to a customer, Bramble accepts no responsibility for any freight charges or claims incurred.

Delivery Locations

All orders must be shipped to a commercial business or warehouse location.  Furniture receivers must have a location that can accommodate a 53’ trailer and can unload products at an elevated dock or have help to unload off the back of the truck. Bramble does not offer residential deliveries. Unloading for all orders is customers responsibility.

Offering Our Products Online

Online Sales Policy

At Bramble, we prioritize partners who showcase our products in physical showrooms. Consequently, the number of authorized online-only retailers is limited. Our products may only be sold online by established approved brick-and-mortar accounts that adhere to our MAP pricing policy.

All items purchased from Bramble that are advertised online are subject to the following terms and conditions. The placement of a purchase order assumes full agreement with these conditions.

Who Can Offer Our Products Online?

Online retailers must be approved to sell Bramble Product online. All approved accounts must adhere to MAP Pricing.

MAP Pricing

We take our MAP policy very seriously as we believe in safeguarding all customers’ opportunity to profit without being undermined by online competition. MAP prices are listed in the price lists and will be enforced.

Our MAP is equal to 2.1 x Stocking Dealer price. MAP is always based on the regular Stocking Dealer price and does not change when an item is discounted, put on sale, or offered at a clearance price. Authorized Retailers who offer products for sale via the internet agree not to advertise below the “Minimum Advertised Price.”  Violation of the Minimum Internet Advertised Price Policy will result in suspension of orders and shipments and will also require the immediate removal of Bramble items from your websites.

Consumer Communication

Bramble is a wholesale distributor and does not work directly with consumers. Should a Bramble dealer choose to sell our products online, the dealer is responsible for all correspondence with their end user.

Damage and Returns Policy

Following the terms and procedures outlined below will ensure prompt claim processing.

Product Expectations

Bramble products are handcrafted and intentionally imperfect. Customers should be informed that wood tones and finishes may change over time, especially with exposure to direct sunlight. Minor scratches can be easily repaired with touch-up pens. To prevent surface rings from hot or cold items, the use of coasters and placemats is essential.

Rattan- as a natural material, varies in color and texture, with inherent flaws contributing to its rustic appeal.

Light Wood Stain Finish- This artisanal finish begins with bleaching mahogany to lighten the wood, followed by hand-applied stain. Natural variations in color and tone are due to the wood’s unique character and enhance the individuality of each piece.

Bramble primarily uses solid hardwoods, which naturally expand and contract with humidity changes. Customers in extremely dry or humid climates should select products accordingly.

Product Specifications

Due to the handmade process of our furniture, measurements and finishes can vary slightly. Catalog, online images shown in photographs and color chips may vary from the actual colors due to the nature of the printing process, computer monitor calibration or the nature of the hand finishing process.

Buyer's Remorse

Bramble is a wholesaler furniture manufacturer and does not accept returns due to buyer’s remorse.

Issue Resolution

Please contact us directly by email at claims@brambleco.com if you experience an issue due to a manufacturers defect. Our Claims form is located on the bottom our websites home page. Please submit the completed claim form, requested order details and all images. Original packaging is required for all claim returns. All claims must be submitted within 30 days of receipt of goods and must be made before delivery into a consumer’s home.

Bramble reserves the right to offer appropriate credit for a repair or a replacement at its own discretion.

Repairs

Please submit all repair quotes for approval. Bramble requires prior written authorization for any repair quote to be reimbursed or credited to your account.

For repairable or discount-saleable merchandise, Bramble will issue a credit for repair costs or as-is sales. Repair quotes must be submitted within one month of submitting the claim for approval.

Replacements

If an item is beyond repair, Bramble may offer a replacement or a discount on the original item for an-as is sale. A return may be required for credit. Replacements are shipped only to the customer’s store or receiver. Bramble will not ship directly to the end user’s home or cover any extra fees associated with storage or delivery to the end user’s home.

Returns

Returns are accepted only with a completed Return Authorization, available by contacting claims@brambleco.com. Returns are only accepted with the original packaging for an item. Upon receipt, our claims team will inspect the item to determine the damage, after which credit may be applied.

Disposal of Items

Under some circumstances Bramble may require that the item be either placed in the trash or donated to a local charity. If a donation is required, once the donation has been made the receipt should be forwarded to our claims department.

Product Inspections

Bramble may request that our Sales Representative for your area inspect the items prior to any action being taken.

Freight Claims

The trucking company is responsible, according to the terms of the Bill of Lading, to deliver the merchandise in the same condition that it was picked up in. Freight invoices are deemed to be separate from product invoices, therefore all freight invoices must be paid regardless of product claims.

Should an item be irreparable, and no replacement is to be sent, Bramble may credit freight to the original point of delivery only, including furniture stores, warehouse/DC or to a receiver. Bramble is never responsible for freight to a residential address.

To avoid losses due to freight damage, please follow the procedure below.

• Damages - Damages to cartons must be noted on the Bill of Lading at the time of delivery. If the damage has affected the item, refuse the piece. It is the customers’ responsibility to notify the carrier immediately and file a claim
• Concealed Damage must be reported within 30 days of receipt of goods.
• Missing Items – Missing Items can only be replaced by the carrier if the following procedures are followed. Always check the items against the Packing List as they are unloaded. Immediately note on the Bill of Lading if an item is missing. Contact the freight company directly to inform them of the problem
• Manufacturers Defect – Bramble will be responsible for the delivery of the item and the return of the damaged item on approved claims with replacements. This included transit back to our warehouse and from our dealers’ warehouse or store only. Bramble does not accept responsibility for residential delivery.
• Original packaging is required

Bramble Warranty

Bramble offers a limited one-year warranty against manufacturing defects. In the event of a defect, malfunction, or failure to conform to this warranty, Bramble will repair or replace [at its sole option] its product without charge, upon delivery of the defective product to our warehouse location. Payment of shipping costs to and from Bramble are not covered under this warranty. Bramble does not warrant against the existence of inherent characteristics or properties of materials utilized in Bramble products, including but not limited to characteristics or properties of reclaimed materials used in its products, which can vary slightly in dimensions, color or finish from examples shown in its catalog or showroom, which may have uneven, imperfect, weathered or coarse finishes, and which may exhibit cosmetic cracking. Bramble does not warrant against and will not repair changes in wood color tone over time or oxidation of finishes or patination. Bramble does not warrant against and will not repair changes in its products resulting from misuse, mishandling, improper maintenance, improper storage, or exposure to weather, excessive moisture, or lack of moisture. Bramble does not guarantee and will not repair manufacturing imperfections in glass. Bramble does not warrant against and will not repair cracked glass or breakage of glass occurring after acceptance of delivery. This warranty is governed by Wisconsin law.