The Bramble Company

Shipping & Delivery

Carriers

Bramble works with specialist furniture carriers who serve the entire USA and Canada. Freight charges are calculated based upon our Wholesale price list before discount. Should you use our carriers, we will bill the freight on the main invoice with the product. Freight is never refundable under any circumstances. Freight rates may be subject to change without notice. Please see below current freight rates.

Should you use your own carrier, we are able to provide approximate weights and volume for you to get your own freight estimate. You can also find this information under the “Specification” section for each item on our website. You or your carrier will need to make an appointment for pick up from the warehouse 24-48 hours before pickup.

Bramble will not ship with common carriers, nor will we load or palletize to enable such shipments. Our products are boxed. Bramble does not offer palletization. We accept no responsibility for any damages concealed or otherwise, should you decide to use an inappropriate carrier.

For orders under $1000, the freight would be a flat rate fee based on $1000 for each state.

Our US Warehouse is located in 74 W 32nd St, Winston Salem, NC 27105
Monday – Friday, 8AM – 3PM ET Warehouse Phone: +1 (336) 283-9255

US Transit Times

Under normal circumstances transit times are typically 5-10 working days from the date of pickup from our US warehouse to the delivery to your location.

Truckload Rates

We will provide special quotes for truckload rates upon request. Should you book your own carrier for truckloads, it is essential that your carrier is able to carry furniture and have pads and straps available. An additional loading fee may be applicable, should the carrier not have appropriate labor.

Will Call

Customers can pick up their orders directly from our warehouses. We require a minimum of three full working days to pull orders of 3-4 items and up to 5 days for larger orders. Due to the large number of daily pickups from our facility, we cannot be responsible for driver wait times.

Drop Shipping

Bramble does not offer Drop Shipping directly to your customers. Should a dealer deliver directly to a customer, Bramble accepts no responsibility for any freight charges that result from a claim of any type.

Delivery Locations

Bramble is unable to deliver to any location that is unable to receive a 53’ trailer and can unload products at dock level. No residential deliveries will ever be approved even if the business is run from a residential address.

Damage & Return Policy

Following the terms and procedures listed below will ensure that claims are handled promptly.

Product Expectations

It is essential that consumers are educated to the exact nature of the Bramble product. Each piece is hand built and finished and is inherently imperfect. Customers should be made aware that over time the tone of the woods and finishes will change particularly if left in direct sunlight. Minor scratches are easily repaired with touch up pens which are available from good hardware stores. Any wooden piece of furniture can get surface rings from glasses, cups, plates, and vases, of either hot or cold liquids and so it is essential to use coasters and placemats.

We use many fabrics that have imperfections which add to the character of the piece. Rattan is a natural material which will vary in color and levels or rusticity, flaws are a natural part of the look.

Bramble is proud to build from mostly solid hardwoods, which can expand and contract with changes in humidity. If you are in areas of either very dry air or high levels of humidity it is your responsibility to select appropriate product

Product Specifications

All measurements and color descriptions listed in our catalogue and online are approximate only. Colors shown in photographs and color chips may vary from the actual colors due to the nature of the printing process, computer monitor calibration or the nature of the hand finishing process.

Buyers Remorse

Bramble is a wholesaler and manufacturer rather than a retail operation and thus never accepts buyers remorse as a reason to returns products.

Issue Resolution

Please contact us directly by email at claims@brambleco.com if you experience problems with your pieces that are obviously manufacturer’s defect. We will provide a damage claim form and will require images of the defects and cartons in which it was supplied.

Bramble reserves the right to offer an appropriate credit for a repair or a replacement at its own discretion.

Repairs

Bramble may request that a repair quote is provided and will credit the repair should it be acceptable. No repairs should be undertaken without Brambles written authorization.

Replacements

If an item is not repairable, Bramble may offer a replacement and a discount on the original so that it can be sold off your floor at a discount. Bramble may require the return of the original item to credit the piece to the customer’s account. Bramble will only send the replacement to the customer’s store or receiver and is never liable for delivery to the end users’ home.

Credits for Repairs Or Saleable Items

For any merchandise deemed repairable and/or saleable at a discount, we will issue a credit to cover repair costs, or a credit to sell the product as is. If the item can be repaired, you have one month to send us the repair quote.

Returns

Returns will only be accepted and credited when accompanied by a completed Return Authorization. A Return Authorization can be obtained by contacting claims@brambleco.com. Once received, an item will be inspected by our claims team to ascertain the exact nature of the damage, after which the credit may be applied to the account.

Disposal of Items

Under some circumstances Bramble may require that the item be either placed in the trash or donated to a local charity. If a donation is required, once the donation has been made the receipt should be forwarded to our claims department.

Product Inspections

Bramble may request that our Sales Representative for your area inspect the items prior to any action being taken.

Disposal Of Items

Bramble may request that our Sales Representative for your area inspect the items prior to any action being taken.

Freight Claims

The trucking company is responsible, per the terms of the Bill of Lading, to deliver the merchandise in the same condition that it was picked up in. Freight invoices are deemed to be separate from product invoices, therefore all freight invoices must be paid regardless of product claims.

To avoid losses due to freight damages, please follow the procedure below:

• Damages to cartons must be noted on the Bill of Lading at the time of delivery. If the damages seem to have affected the item, refuse the piece at this point, and note the refusal on the bill of lading. It is the customers responsibility to notify the carrier immediately and file a claim.

• Missing Items can only be replaced by the carrier if the following procedures are followed:

  • Always check the items against the Packing List as they are unloaded.
  • Immediately note on the Bill of Lading if an item is missing.
  • Contact the freight company directly to inform them of the problem.

• Manufacturers Defect If it is established that a claim is valid for manufacturers defect and should Bramble offer a replacement, Bramble will pay for the delivery of the item and the return of the damaged item to our warehouse, only to and from our dealers’ warehouse or store and does not accept responsibility for any aspect of the residential delivery.