The Bramble Company
Terms & Conditions
Craftsmanship & Materials
Bramble works almost entirely with solid hardwoods but may use
other materials when necessary to ensure the stability of our pieces. We
largely use plantation mahogany, reclaimed teak and mindi woods.
Occasionally we will import European hardwoods for use on our
Our case goods are hand built and finished in our privately-owned
factory in Java.
A Unique Product
Due to our pieces being handmade and finished together with the natural
materials used, each product will have minor variations and
imperfections. The distinct characteristics of each piece only add to
the charm and uniqueness. Variations in natural wood patina and
finishing are to be expected and sought after by our customers.
Bramble offers unparalleled custom finishing capabilities on our
products, allowing you to customize multiple details of each piece. We
offer paint chip samples to approximate each finish at $20 a set. Please
note that minor variations are inherent due to the nature of the
Our furniture is designed for residential purposes. While customers
often use items for commercial projects, we do not offer warranty on our
items for such usage.
Bramble prides itself on its quality. If cared for appropriately, our
furniture will last a lifetime. Below are steps you can take to minimize
damage to surfaces:
• Always use coasters and placemats on any surface a glass could
• Spills should be wiped up immediately.
• Keep furniture out of direct sunlight as it may bleach finished
and cause movement in panels and tops.
Most of our items can be cleaned with a damp cotton cloth. We also
recommend cleaning with Murphy’s oil wood soap. For further care
instructions, please visit our website.
Items that are shipped in multiple pieces must be fixed together using
the supplied brackets and attached to the wall to prevent
Your Bramble Account
Stocking Dealers receive pricing at 20% below wholesale on most items.
We require a minimum opening order of $3000. To maintain stocking dealer
pricing, an annual spend $10,000 is required.
Accounts who do not meet the minimum annual spend will lose any
exclusivity to the line within their territory. Accounts that are
inactive for over twelve months will be moved to our standard wholesale
pricing and will be expected to place a new minimum opening order to
return to Stocking Dealer pricing.
To protect existing accounts, we will always confirm with our local
Sales Representatives to ensure that we are not creating distribution
overlap in your area.
Container customers receive our deepest discounts. There are no minimum
order quantities per item purchased on containers. Please see the
information at the front of this catalog for full information on the
benefits of buying containers from Bramble
A non-refundable $2500 deposit is required for first-time
container customers. Container customers receive a 25% discount off
wholesale pricing on any less-than-container orders. Please see the
notes below regarding cancellation and order changes.
We offer our Design Trade customers Wholesale Pricing and we do not
have opening minimums for non-custom items.
While there is no transaction minimum for Designers for purchases from
our warehouse, please note that freight is charged based upon a minimum
of $1,000 at Wholesale pricing. We do have a minimum purchase of $1,000
for custom orders.
Designers can receive a volume discount of 20% off wholesale on
transactions over $5,000.
Bramble values those that commit to flooring our items and thus we do
not work with online retailers in most circumstances. Our product can
only be placed online by existing brick and mortar accounts that follow
our MAP pricing policy. Please see the section on online sales for more
Ordering Bramble Furniture
Our website is the most convenient way to place orders as it allows you
to easily customize items and view current finishes. You can also submit your
order with your Sales Rep if one has been assigned to your territory.
Alternatively, you can email the order to email@example.com.
Once you have placed an order, you will receive a confirmation email
detailing items, pricing, and availability. Please check your
confirmation for accuracy. Unless any changes are sent to us the order
will be placed as originally submitted.
Change and Cancellation Policy
Bramble is a custom builder of furniture, producing specifically for
each order, rather than pulling from general stock. When a customer
commissions a container of furniture, Bramble allocates production
resources and purchases materials to cover that specific order.
We understand that customers will need to make changes to their orders
and may under some circumstances need to cancel a container and thus to
accommodate changes and cancellations, Bramble offers a window of two
weeks for changes to a container order and 4 weeks for a cancellation,
both from the date of confirmation.
In most cases, orders placed for items from our warehouse stock,
cannot be cancelled once confirmed. A restocking fee of 15% will be
levied on all cancelled orders.
We understand the pressure to keep prices low and we are committed to
doing our utmost to do so. There are circumstances that are beyond our
control, such as increases in tariffs, material and labor costs that
make increases essential, though they will always be kept to the
We may have to increase pricing without notice and the latest pricing
will always be reflected on our website. You have the opportunity at
this point of order confirmation to cancel your order, should the
pricing be unsatisfactory.
As of the 1st of June 2021, Bramble, like many other furniture manufacturers
and distributors, must add a surcharge of 8% to any order that is
received that ship through our East and West Coast distribution centers.
This surcharge is being levied to help to cover a portion of the
significant freight increases on international container freight which
in some instances has more than tripled. The reason for the increase
includes unusually high demand for goods imported from Asia into the
USA, reduced capacity by some freight carriers and expensive congestion
related delays at US ports.
The surcharge only applies to Custom
Orders. Direct containers are not affected as freight is paid
separately. We have used a surcharge rather than a price increase to
cover these costs, as it is our understanding that freight rate
increases may not be permanent. We will not in any way profit from this
surcharge and will only levy it should these high freight costs
We are monitoring the situation constantly and will keep our customers
informed of any changes.
We take our MAP policy very seriously as we believe in safeguarding our
retailers’ opportunity to profit without being undermined by
online competition. MAP prices are listed in the price lists and will be
enforced. Please see the section below those details all aspects of
offering our products online.
Terms and Methods of Payment
We require a $2,500 deposit on all first-time container transactions.
For all “prepay” accounts, we will invoice two weeks after
the container has left our factory. The invoice must be paid before
delivery. Freight will be paid through the freight forwarder.
For any new customer, all first custom orders require a 25% deposit
paid by check or a with credit card. You may apply for net 30 terms for
We accept all major credits cards including VISA, MasterCard, Discover
and American Express. Credit card payments will be accepted for
container payments with an additional 3% fee.
Interior Designers should note that we will not accept cards from their
clients under any circumstances.
Payments by Check
Bramble accepts checks for both pro-forma and Net 30 invoice payments.
A $25 fee will be billed for all returned checks. We do not redeposit
Wire Transfers and ACH
Please contact us if you prefer to use this method of payment and we
will provide the necessary routing information.
Net 30 Terms
All opening orders require prepayment. Second orders from Stocking
Dealers may qualify for net 30 terms. Decisions to extend terms are made
based upon your appropriate credit checks and references.
Net 30 payments are always due 30 days after receipt of the product. We
will continue to offer our Accounts Net 30 terms if payments are made
We reserve the right to switch late payers back to pro-forma payment
and to cancel all in-house orders. We will not accept orders from
delinquent accounts, and we will cancel in house orders. Once the
account is in good standing, orders should be resubmitted with credit
card information. We will not ship to accounts which are past due under
Shipping and Delivery
Bramble works with specialist furniture carriers who serve the entire
USA and Canada. Freight charges are calculated based upon our Wholesale
price list before discount. Should you use our carriers, we will bill
the freight on the main invoice with the product. Freight is never
refundable under any circumstances. Please see our website for current
Should you use your own carrier, we are able to provide approximate
weights and volume for you to get your own freight estimate. You can
also find this information under the “Specification” section
for each item on our website. You or your carrier will need to make an
appointment for pick up from the warehouse 24-48 hours before pickup.
Bramble will not ship with common carriers, nor will we load or
palletize to enable such shipments. We accept no responsibility for any
damages concealed or otherwise, should you decide to use an
US Transit Times
Under normal circumstances transit times are typically 5-10 working
days from the date of pickup from our US warehouse to the delivery to
We will provide special quotes for truckload rates upon request. Should
you book your own carrier for truckloads, it is essential that your
carrier is able to carry furniture and have pads and straps available.
An additional loading fee may be applicable, should the carrier not have
Customers can pick up their orders directly from our warehouses. We
require a minimum of three full working days to pull orders of 3-4 items
and up to 5 days for larger orders. Due to the large number of daily
pickups from our facility, we cannot be responsible for driver wait
Bramble does not offer Drop Shipping directly to your customers. Should
a dealer deliver directly to a customer, Bramble accepts no
responsibility for any freight charges that result from a claim of any
Bramble is unable to deliver to any location that is unable to receive
a 53’ trailer and have the ability to unload products at dock
level. No residential deliveries will ever be approved even if the
business is run from a residential address.
Offering Our Products Online
All items purchased from Bramble that are advertised online are subject
to the following terms and conditions. The placement of a purchase order
assumes full agreement with these conditions.
Who Can Offer Our Products Online?
To support and protect customers who make investments in floor
stock, we will not sell our products to companies that only sell online,
without special agreements. Thus, in most instances, our products can
only be offered online by our existing, active customers who have brick
and mortar retail locations.
Our MAP is equal to 2.1 x Stocking Dealer price. Authorized Retailers
who offer products for sale via the internet agree not to advertise
below the “Minimum Advertised Price.” MAP pricing on
clearance priced items will typically be the Clearance Price x 2.1.
Violation of the Minimum Internet Advertised Price policy will result in
suspension of orders and shipments and will also require the immediate
removal of Bramble items from your websites.
Dealing with the End User
Should a Bramble dealer choose to sell our products online, the dealer
is responsible for all correspondence either by phone, mail, or email
with the End User. Anyone who offers our product online or through a
retail store must have their own customer service function.
Damage and Returns Policy
Following the terms and procedures listed below will ensure that claims
are handled promptly.
It is essential that consumers are educated to the exact nature
of the Bramble product. Each piece is hand built and finished and is
inherently imperfect. Customers should be made aware that over time the
tone of the woods and finishes will change particularly if left in
direct sunlight. Minor scratches are easily repaired with touch up pens
which are available from good hardware stores. Any wooden piece of
furniture can get surface rings from glasses, cups, plates, and vases,
of either hot or cold liquids and so it is essential to use coasters and
We use many fabrics that have imperfections which add to the character
of the piece. Rattan is a natural material which will vary in color and
levels or rusticity, flaws are a natural part of the look.
Bramble is proud to build from mostly solid hardwoods, which can expand
and contract with changes in humidity. If you are in areas of either
very dry air or high levels of humidity it is your responsibility to
select appropriate product.
All measurements and color descriptions listed in our catalogue and
online are approximate only. Colors shown in photographs and color chips
may vary from the actual colors due to the nature of the printing
process, computer monitor calibration or the nature of the hand
Please contact us directly by email at firstname.lastname@example.org if you
experience problems with your pieces that are obviously
manufacturer’s defect. We will provide a damage claim form and
will require images of the defects and cartons in which it was
Bramble reserves the right to offer an appropriate credit for a repair
or a replacement at its own discretion.
Bramble may request that a repair quote is provided and will credit the
repair should it be acceptable. No repairs should be undertaken without
Brambles written authorization.
If an item is not repairable, Bramble may offer a replacement and a
discount on the original so that it can be sold off your floor at a
discount. Bramble may require the return of the original item to credit
the piece to the customer’s account. Bramble will only send the
replacement to the customers store or receiver and is never liable for
delivery to the end users’ home.
Credits for Repairs or Saleable Items
For any merchandise deemed repairable and/or saleable at a discount, we
will issue a credit to cover repair costs, or a credit to sell the
product as is. If the item can be repaired, you have one month to send
us the repair quote.
Returns will only be accepted and credited when accompanied by a
completed Return Authorization. A Return Authorization can be obtained
by contacting email@example.com. Once received, an item will be
inspected by our claims team to ascertain the exact nature of the
damage, after which the credit may be applied to the account.
Disposal of Items
Under some circumstances Bramble may require that the item be either
placed in the trash or donated to a local charity. If a donation is
required, once the donation has been made the receipt should be
forwarded to our claims department.
Bramble may request that our Sales Representative for your area inspect
the items prior to any action being taken.
The trucking company is responsible, per the terms of the Bill of
Lading, to deliver the merchandise in the same condition that it was
picked up in. Freight invoices are deemed to be separate from product
invoices, therefore all freight invoices must be paid regardless of
product claims. Freight charges are never refundable.
To avoid losses due to freight damages, please follow the procedure
- Damages - Damages to cartons must be noted on the Bill of Lading at the
time of delivery. If the damages seem to have affected the item, refuse
the piece at this point, and note the refusal on the bill of lading. It
is the customers responsibility to notify the carrier immediately and
file a claim.
Missing Items – Missing Items can only be replaced by the carrier
if the following procedures are followed. Always check the items against
the Packing List as they are unloaded. Immediately note on the Bill of
Lading if an item is missing. Contact the freight company directly to
inform them of the problem.
- Manufacturers Defect - If it is established that a claim is valid for
manufacturers defect and should Bramble offer a replacement, Bramble
will pay for the delivery of the item and the return of the damaged item
to our warehouse, only to and from our dealers’ warehouse or store
and does not accept responsibility for any aspect of the residential
Bramble offers a limited one-year warranty against manufacturing
defects. In the event of a defect, malfunction, or failure to conform to
this warranty, Bramble will repair or replace [at its sole option] its
product without charge, upon delivery of the defective product to our
warehouse location. Payment of shipping costs to and from Bramble are
not covered under this warranty. Bramble does not warrant against the
existence of inherent characteristics or properties of materials
utilized in Bramble products, including but not limited to
characteristics or properties of reclaimed materials used in its
products, which can vary slightly in dimensions, color or finish from
examples shown in its catalog or showroom, which may have uneven,
imperfect, weathered or coarse finishes, and which may exhibit cosmetic
cracking. Bramble does not warrant against and will not repair changes
in wood color tone over time or oxidation of finishes or patination.
Bramble does not warrant against and will not repair changes in its
products resulting from misuse, mishandling, improper maintenance,
improper storage, or exposure to weather, excessive moisture, or lack of
moisture. Bramble does not warrant against and will not repair
manufacturing imperfections in glass. Bramble does not warrant against
and will not repair cracked glass or breakage of glass occurring after
acceptance of delivery. This warranty is governed by Wisconsin