Shipping & Freight for less than container orders:
All payment for freight charges using common carrier are expected in advance prior to delivery. The product is boxed and palletized.
All orders less than a full container ship from our warehouses in Winston Salem, NC and from Mira Loma, CA. Freight Charges are non-refundable.
WE DO NOT DROP SHIP TO A RESIDENTIAL ADDRESS AT ALL
Freight Charges to Canada are 20%
Freight rates are calculated from the wholesale price prior to discount and vary depending on your location. For orders under $1000, freight will be a flat rate percentage based off of a $1000 order.
If you are missing any items, please do not sign that you have received all items listed, as you will lose any and all rights to replacement, credit, or refund. If you receive missing or items damaged in trucking, it is the customer's responsibility to notify the delivery carrier immediately and file a claim. If you need assistance in filing a claim, please contact a customer service representative. All freight invoices are deemed separate from product invoices, therefore, all product invoices are expected due upon delivery, regardless of any pending freight claim. Freight charges are not refundable.
All returns must obtain a “Return Authorization” prior to return of merchandise. Failure to obtain authorization may result in refusal of return. You may obtain a “RA” by contacting a customer service representative. The Steven Shell Collection may elect to authorize repair or make other arrangements in lieu of return.
The discount tier for small orders is as follows:
$2,000 and above 5% Off
$3,500 and above 10% Off
$5,000 and above 15% Off
Above $10,000 20% Off
Because we own our own factory, we are able to offer a special price for direct containers. Also an additional 5% discount is available for customers who order and then take delivery within a 45 day period of two 40’ containers.
The majority of our furniture is made from mahogany with solid ply wood veneer used for the larger surfaces to avoid splitting. Because the furniture is made from solid wood some movement is to be expected. Slight colour variations may be visible between batches due to the hand painted element in our process. There may also be slight size variations from time to time due to the handmade techniques and is unavoidable.
Our furniture is decorative furniture not intended for commercial or heavy use. Stands and or plant stands are in no way intended for step ladders. There are also some 2 piece units where we include brackets for the top to be attached to the bottom, these must be used to ensure full safety and function of the furniture. Many of our dining and accent chairs are not intended for frequent or daily use and are not recommended for adults over 150 lbs. If you have any questions about which products are included in this category, please contact your customer service representative.
Prices are subject to change without notice. All 1st time customers require a 25% non-refundable deposit on small orders.