Frequently Asked Questions

Orders

  • How do I place an order?
    • We are working to create a fast and efficient online ordering system for you. Until then, please get in touch with our team whenever you are ready to get started
  • Do you have a minimum order amount?
    • Our minimum order is $1000 for opening orders and reorders on custom product.

      We do not have a minimum for Quick Ship orders. However, please note that all Quick Ship orders under $1000 will be charged freight based on the rate of a $1000 order in your state

  • Do you offer volume discounts?
    • Please find our discount structure below:
    • • 5% off any order above $2000
    • • 10% off any order above $3500.
    • • 15% off any order above $5000
    • • 20% off any order above $10,000.
  • What is the price for a container?
    • A 20’ container is priced at $25,000 and will hold around 80 pieces (28-30 m3).
    • A 40’ container is priced at $40,000 and will hold around 160 pieces (58-60 m3)..
    • A 40’ high cube is priced at $45,000 and will hold around 180 pieces (63-65 m3).
  • Are there additional discounts for container customers?
    • Our container customers earn 40% off our wholesale price.
    • Order three or more containers per year and earn 45% off each container.
    • Order six or more containers per year and earn 50% off each container.

Delivery & Returns

  • When will my order arrive?
    • All custom orders including containers currently have a lead time of 18-20 weeks. This includes 6 weeks in transit time.
  • How much does freight cost?
    • The price of ocean freight can vary significantly in each case. Please contact us for a more accurate freight quote
  • When will my Quick Ship order arrive?
    • Quick Ship orders will be processed within 1-2 business days and will be delivered within 1-2 weeks depending on availability. Please contact us for expedited shipping rates
  • What is the delivery rate for Quick Ship orders under $1000?
    • Quick Ship orders under $1000 will be charged freight based on the rate of a $1000 order in your state.

    • For example, a $700 Quick Ship order shipping to Alabama will be charged $100 freight charge based on the rate of 10% on a $1000 order. View your state’s shipping percentages here

  • What type of packaging will my items be shipped in?
    • To minimize our ecological footprint and make the most of the space on containers, we package all of our products in recycled cardboard. Standard boxing is available upon request.
  • What do I need to know about the delivery appointment?
    • We have partnered with Universal Cargo to forward our shipments. Unless otherwise requested they will be the default shipper.

    • The team at Universal Cargo will contact you directly to schedule a delivery appointment. Please note that the standard appointment time is 2 hours and it is the customer's responsibility to unload the container. Delivery appointments that extend beyond the allotted time may be subject to additional fees

  • What is your return policy?
    • It is very important to us that you love your Bramble furniture. If you are not satisfied with your order, please let us know and we will do our best to make things better.

    • Returns and exchanges are reviewed on a case-by-case basis and are subject to approval. For more information, please review our Terms & Conditions.

Product

  • Is every item made to order?
    • All of our products are handcrafted and finished by hand in our own factory. Almost any item can be customized in a combination of any of our finishes.

    • We hold stock of our best selling items in our Quick Ship line but these items are only stocked in top finishes.

  • What items are in stock?
    • Our Quick Ship items are in-stock and ready to ship. View the latest quantities of Quick Ship products here .

    • We also have great one-time deals on stock of current product that is regularly updated. See what’s available here

  • Can I place a hold on items that are in stock?
    • We will only hold an item for 48 hours if we have not yet received payment. Please note that we are not able to place a hold on items that are on sale..
  • When will you have new items?
    • Our new designs and finishes are introduced twice a year in the Spring and Fall at the High Point Furniture Market.
  • What type of wood is used in your furniture?
    • We use only the highest quality woods and natural materials in our furniture. Our furniture is crafted predominantly from solid wood mahogany that has been sourced from forests that are guaranteed to be regulated sustainably. .
  • Where are your products manufactured?
    • Our products are designed, built, and tested in our family-owned factory in Java. The wood is cut and prepared in our own sawmills and kilns. The pieces are then built and finished by hand by the skilled craftsmen who have been with us for many years.
  • Are your products environmentally friendly?
    • We have always felt strongly about preserving our environment and leaving our world in a better state than we found it. We have made a serious commitment to operating sustainably and minimizing our ecological footprint wherever possible.

    • To learn more about our sustainability program click here

  • Why does my piece look different from the image in the catalog or website?
    • Our items are crafted and finished by hand. Slight variations in each individual piece are to be expected and only add to the beauty and uniqueness of each piece.
  • What is the Steven Shell collection?
    • The collection is designed for Bramble by Steven Shell. All of the products are manufactured in the same factory as Bramble furniture.

Payment

  • What methods of payment can I use?
    • We accept all major credit cards, as well as checks and wire transfers. We also offer 30-day payment terms for qualified buyers.
  • Do I need to pay a deposit?
    • We only require a deposit for new customers. The deposit will be 25% of the total amount for lessthan-container orders and $2500 for container orders.
  • How can I pay for a container?
    • We require a $2,500 deposit for first time container customers. You will be invoiced for the remaining amount once the container has shipped. Please note that the container will not be released from the port in the US unless we have received payment in full..

    • Our friends at Universal Cargo will invoice you directly for freight costs. Payment for freight must be prepaid and they do not accept credit cards.

    • You may apply for Net 30 terms by providing current business information and trade references. Please contact us for more information.

Finishes

  • What is the difference between a standard finish and a premium finish?
    • All of our finishes and stains are completed by hand. Premium finishes are very labor intensive and require additional time to achieve the intricate details and textures. All items with a premium finish will be charged an extra 10% based on the cost of the item
  • Can I order color samples?
    • You can order our color books and fabric swatches here

Customer Service

  • What are your customer service hours?
    • Our offices are open and available to assist you weekdays from 8am-4pm EST. Contact us here.
  • Do you have a catalog?
    • You can view our catalogs online here, or contact us to have a catalog sent to you.